Gegemone Store Policies
1. Shipping & Delivery Policy
Processing Time:
All orders are processed within 2–4 business days from the time of purchase, excluding weekends and holidays. Please note that certain items, especially larger or custom orders, may require additional processing time. We will notify you if there’s any delay with your order.
Shipping Rates:
Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order. We strive to offer the most competitive rates available.
Delivery Time:
- Standard Shipping typically takes 5–7 business days for most locations.
- Large or Fragile Items: For large or delicate items (furniture, appliances), delivery times may vary, and we will provide an estimated arrival window at checkout.
We also offer expedited shipping options for faster delivery—these will be available at checkout for eligible orders.
Packaging:
We take special care in packaging to ensure your items arrive safely and in great condition. All furniture and appliances are professionally packed with cushioning materials to prevent damage during transit.
Shipping Insurance:
All orders are shipped with insurance to protect against damage or loss in transit. If your item arrives damaged, please contact us immediately to begin the claims process.
Tracking Your Order:
Once your order has shipped, you will receive an email with tracking details so you can monitor the delivery progress of your items.
2. Returns & Exchanges
We want you to love your purchase! If for any reason you’re not satisfied, our return and exchange policy is here to ensure your peace of mind.
Return Window:
You may return most new, unused items within 14 days of receiving your order for a full refund or exchange. Custom or personalized items, and items purchased on sale, are not eligible for returns or exchanges.
Eligibility for Return:
- Items must be in original, unused condition with all packaging, tags, and labels intact.
- Returns are subject to approval upon inspection.
- You are responsible for return shipping costs unless the item is defective or damaged.
How to Initiate a Return/Exchange:
To start the return or exchange process, please contact us at [email] or [phone] within 14 days of receiving your order. We will provide instructions and, where applicable, a return shipping label.
Once the return is received and inspected, we’ll process your refund or exchange within 7 business days. Refunds will be credited to the original payment method.
Damaged or Defective Items:
If your item is defective or damaged during shipping, please notify us within 3 days of receiving your order. We will arrange for a return or exchange at no additional cost to you.
3. Payment Policy
Accepted Payment Methods:
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay (for installment payments)
Sales Tax:
Sales tax will be calculated based on your shipping address and is automatically applied during checkout.
Payment Security:
We use encrypted, secure payment systems to ensure your payment information is protected. All transactions are processed through a secure gateway to keep your details safe.
Order Confirmation:
Once your payment is processed, you will receive an email confirmation with the details of your purchase. If you do not receive a confirmation email, please check your spam folder or contact us for assistance.
4. Vintage Condition & Product Information
Authenticity & Quality:
At Gegemone, we specialize in authentic vintage furniture and home appliances. Each item is carefully sourced and selected for its historical value, design, and craftsmanship. Because these pieces are vintage, they may show signs of age and use. We highlight any imperfections in our product descriptions and provide detailed photos to give you a clear view of each item.
Restoration & Customization:
Many of our vintage pieces undergo professional restoration to ensure they are both functional and beautiful. Any restoration work or custom modifications will be noted in the product description. If you have questions about a specific item’s condition or history, don’t hesitate to contact us for more details.
Measurements & Sizes:
Please double-check the dimensions listed for each piece, as sizes vary widely across different styles and eras. If you have any doubts or need additional information about a product’s size, feel free to reach out to us.
5. Privacy & Data Protection
Your privacy is important to us. We are committed to protecting your personal and payment information.
Data Collection:
We collect personal information only as necessary to process your orders and communicate with you about your purchase. This may include your name, shipping address, email, and payment details.
Cookies:
Our website uses cookies to enhance your shopping experience. By browsing our site, you agree to our use of cookies. You can modify your cookie settings in your browser at any time.
Privacy Protection:
We do not share your personal information with third parties except for the purpose of fulfilling your order (e.g., shipping carriers, payment processors). We do not store your payment details—these are securely processed by our third-party payment providers.
6. Customer Service & Support
We are here to help! If you have any questions about our products, policies, or need assistance with your order, please don’t hesitate to reach out.
- Email: info@gegenome.com
We will respond to all inquiries within 1–2 business days.
7. Policy Updates
Gegemone reserves the right to update or modify any of our policies at any time. Any changes will be posted on this page, with the date of the most recent update. Please check back periodically to stay informed of any changes.